Terms, payments and refunds
Template: please read it, change anything that does not match how you work (especially the refund rules and delivery time), then keep it on your site. Onepay asks for a page like this when you apply for a merchant account.
1. Who we are
OneTap ID, Sri Lanka. WhatsApp +94 75 765 8977 · info.onetapid@gmail.com.
2. What you buy
Each package includes NFC display(s), your digital business profile, a QR code, custom branding and free setup. Business and Business Plus also include the first 12 months of the online features (orders, menu, appointments and more). Features can also be bought separately, monthly or yearly, from your dashboard.
3. Prices and payment
All prices are in Sri Lankan Rupees (LKR). Payments are made online by card or bank through Onepay. We never see or store your card details. Your order is confirmed when Onepay confirms the payment, and your account and features are switched on automatically. A receipt is sent to your email.
4. Delivery
NFC displays are prepared after payment and delivered to the address you give, normally within [X] working days in Sri Lanka. Digital features are available immediately after payment.
5. Renewals and what happens if you do not renew
Paid online features run for the period you paid for. We email you before they end. If you do not renew, the paid features pause. Your public page, QR code and branding stay online, and your data is kept. Renewing switches everything back on.
6. Refunds
[Edit this to match your policy. Example:] If your NFC display has not been produced yet, you can cancel and we refund the full amount. After production has started, or after delivery, the hardware is not refundable except for faulty items, which we replace free of charge. Monthly and yearly feature payments are not refundable once the period has started, but you can stop renewing at any time. Approved refunds are returned to the original payment method within [X] working days.
7. Your content
You are responsible for the information, photos and links you put on your page and must have the right to use them. We may remove content that is illegal or abusive.
8. Contact
Questions about an order? Write to info.onetapid@gmail.com or WhatsApp +94 75 765 8977 and quote your order number (OT-XXXXXX).