Job tracking for repair shops: stop the “is my phone ready?” calls
Repair shops lose hours every week answering the same question on the phone. With job tracking, every item gets a job number and the customer checks the status themselves, any time.
How it works
- When an item comes in, create a job with the customer name, phone, the item and the problem.
- Give the customer the job number (for example JB-0042) on a slip or by WhatsApp.
- Move the job through the steps: Received → Checking → Repairing → Ready → Collected.
- The customer checks the status from your page or NFC card with the job number.
Why it helps
- Fewer calls so your technicians can work.
- Looks professional and builds trust with new customers.
- Nothing gets lost. Every job, price and note is in one list.
- Faster pickup because customers know exactly when it is ready.
Who uses it
Mobile phone and laptop repair, TV and appliance repair, watch repair, tailors and dressmakers, laundries and dry cleaners, printing shops, photo framing and vehicle accessory fitting.
What it costs
Add the Job tracker to any OneTap ID page for Rs. 390 a month. Combine it with a counter card for Google reviews and you turn every finished repair into a new review. Read how to get more Google reviews.
Make your business page in minutes. Add the card, menu, orders or bookings when you are ready.
Questions people ask
How does the customer check the status?
They open your page or tap your card, enter the job number and the last digits of their phone number, and see the current status.
Which businesses can use it?
Phone and laptop repair, electronics and appliance repair, tailoring, laundry and dry cleaning, printing, framing and any shop that takes items in and gives them back later.
Can customers get updates on WhatsApp?
Yes. The customer gets an email when the status changes, and every job has a one-tap WhatsApp button so you can message them.